Levels of Support
LEVEL 1
LEVEL 2
LEVEL 3
LEVEL 4
Monitoring
Monitoring
Managed IT
A La Carte
With Remote Problem Resolution
Outsourced IT Department
Individual Device Support
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Asset Management
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Managed Patch
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Managed Anti-VIrus
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Asset Management
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Managed Patch
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Managed Anti-Virus
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Scheduled Maintenance
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Key Application Maintenance
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Device Optimization
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Configuration Management & Enforcement
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Asset Management
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Managed Patch
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Managed Anti-Virus
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Managed Backup
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Data Risk Assessment
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Firewall Monitoring & Management
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Router/Switch Monitoring
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Other SNMP devices
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Firewall Monitoring & Management
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Router/Switch Monitoring
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Other SNMP devices
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Firewall Monitoring & Management
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Router/Switch Monitoring
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Other SNMP devices
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Data Risk Assessment
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Monitoring
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Asset Management
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Managed Patch
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Managed Anti-Virus
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Managed Email
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Managed Documents
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Performance Monitoring
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Monitoring
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Asset Management
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Managed Patch
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Managed Anti-Virus
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Managed Email
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Managed Documents
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Performance Monitoring
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Monitoring
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Asset Management
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Managed Patch
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Managed Anti-Virus
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Managed Email
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Managed Documents
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Performance Monitoring
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Scheduled Preventative Maintenance
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Configuration Management and Enforcement
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Device Optimization
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Managed Backup
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Data Risk Assessment
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Remote problem resolution not included, but can be provided for an added fee per incident
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Remote problem resolution included
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Unlimited on site and remote support
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Monthly Technical & Business Review
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Dedicated Technician
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Servers and Workstations
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Local Imaged Based Backup Solution and Off-Site Storage
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Backup Monitoring & Management
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Monthly Reporting
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Servers and Workstations
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System Printers
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Lasers
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IBM Midrange System
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Hourly cloud file/folder backup
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Unlimited Storage
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Vulnerability, PCI, Pan Scanning
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Monthly Reporting
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Backup of deleted files
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Spam and Virus Filtering
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Optional Archiving
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Enterprise Class AV Software
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AV Monitoring
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AV Management
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Monthly Reporting