Timely on-site support including parts and labor for voice/data infrastructure, and preventative maintenance when warranted.
You need it if…You have mission critical equipment (e.g. cabling, access points, camera systems, ID card systems) that will need quick repair, configuration, or which need continual upkeep and testing.
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Levels of Support
LEVEL 1
LEVEL 2
LEVEL 3
LEVEL 4
Monitoring
Monitoring
Managed IT
A La Carte
With Remote Problem Resolution
Outsourced IT Department
Individual Device Support
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Asset Management
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Managed Patch
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Managed Anti-VIrus
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Asset Management
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Managed Patch
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Managed Anti-Virus
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Scheduled Maintenance
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Key Application Maintenance
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Device Optimization
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Configuration Management & Enforcement
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Asset Management
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Managed Patch
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Managed Anti-Virus
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Managed Backup
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Data Risk Assessment
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Firewall Monitoring & Management
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Router/Switch Monitoring
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Other SNMP devices
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Firewall Monitoring & Management
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Router/Switch Monitoring
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Other SNMP devices
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Firewall Monitoring & Management
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Router/Switch Monitoring
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Other SNMP devices
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Data Risk Assessment
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Monitoring
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Asset Management
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Managed Patch
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Managed Anti-Virus
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Managed Email
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Managed Documents
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Performance Monitoring
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Monitoring
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Asset Management
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Managed Patch
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Managed Anti-Virus
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Managed Email
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Managed Documents
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Performance Monitoring
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Monitoring
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Asset Management
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Managed Patch
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Managed Anti-Virus
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Managed Email
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Managed Documents
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Performance Monitoring
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Scheduled Preventative Maintenance
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Configuration Management and Enforcement
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Device Optimization
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Managed Backup
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Data Risk Assessment
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Remote problem resolution not included, but can be provided for an added fee per incident
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Remote problem resolution included
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Unlimited on site and remote support
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Monthly Technical & Business Review
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Dedicated Technician
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Servers and Workstations
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Local Imaged Based Backup Solution and Off-Site Storage
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Backup Monitoring & Management
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Monthly Reporting
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Servers and Workstations
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System Printers
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Lasers
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IBM Midrange System
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Hourly cloud file/folder backup
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Unlimited Storage
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Vulnerability, PCI, Pan Scanning
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Monthly Reporting
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Backup of deleted files
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Spam and Virus Filtering
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Optional Archiving
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Enterprise Class AV Software
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AV Monitoring
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AV Management
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Monthly Reporting