Levels of Support

LEVEL 1

LEVEL 2

LEVEL 3

LEVEL 4

Monitoring

Monitoring

Managed IT

A La Carte

With Remote Problem Resolution

Outsourced IT Department

Individual Device Support

  • Asset Management

  • Managed Patch

  • Managed Anti-VIrus

  • Asset Management

  • Managed Patch

  • Managed Anti-Virus

  • Scheduled Maintenance

  • Key Application Maintenance

  • Device Optimization

  • Configuration Management & Enforcement

  • Asset Management

  • Managed Patch

  • Managed Anti-Virus

  • Managed Backup

  • Data Risk Assessment

  • Firewall Monitoring  & Management

  • Router/Switch Monitoring

  • Other SNMP devices

  • Firewall Monitoring  & Management

  • Router/Switch Monitoring

  • Other SNMP devices

  • Firewall Monitoring  & Management

  • Router/Switch Monitoring

  • Other SNMP devices

  • Data Risk Assessment

  • Monitoring

  • Asset Management

  • Managed Patch

  • Managed Anti-Virus

  • Managed Email

  • Managed Documents

  • Performance Monitoring

  • Monitoring

  • Asset Management

  • Managed Patch

  • Managed Anti-Virus

  • Managed Email

  • Managed Documents

  • Performance Monitoring

  • Monitoring

  • Asset Management

  • Managed Patch

  • Managed Anti-Virus

  • Managed Email

  • Managed Documents

  • Performance Monitoring

  • Scheduled Preventative Maintenance

  • Configuration Management and Enforcement

  • Device Optimization

  • Managed Backup

  • Data Risk Assessment

  • Remote problem resolution not included, but can be provided for an added fee per incident

  • Remote problem resolution included

  • Unlimited on site and remote support

  • Monthly Technical & Business Review

  • Dedicated Technician

  • Servers and Workstations

  • Local Imaged Based Backup Solution and Off-Site Storage

  • Backup Monitoring & Management

  • Monthly Reporting

  • Servers and Workstations

  • System Printers

  • Lasers

  • IBM Midrange System

  • Hourly cloud file/folder backup

  • Unlimited Storage

  • Vulnerability, PCI, Pan Scanning

  • Monthly Reporting

  • Backup of deleted files

  • Spam and Virus Filtering

  • Optional Archiving

  • Enterprise Class AV  Software

  • AV Monitoring

  • AV Management

  • Monthly Reporting

Managed Backup

Maintenance Contracts

Managed Documents

Data Risk Assessment

Managed Office 365

Managed Mail

Managed Anti-Virus

Servers

Network Devices

Workstation

Support Inclusions